Refund & Cancellation Policy

What this policy covers

This policy applies to payments made to PairStack through Razorpay or any other method we agree with you, for the services described on pairstack.in. It covers project work, smaller one-off pieces of work, and monthly retainers.

We do not sell physical goods, so nothing here concerns shipping, delivery of items, or returns in the usual retail sense.

How payment works

Before any work starts, we agree the scope, the timeline, and the price in writing. Nothing is charged before that is agreed.

Larger projects are normally split into stages, with a part-payment due at the start of each stage. Smaller pieces of work and retainers are usually invoiced in advance. Whatever the arrangement, it is set out in writing before you pay.

Cancelling before work begins

If you have paid and we have not yet started work, you can cancel within 7 days of payment and receive a full refund. Email us and say you want to cancel - no explanation needed.

Cancelling after work has begun

You can stop a project at any time. You pay for the work genuinely completed up to that point, and we refund the rest.

We will send you a short written account of what was done and what it cost before issuing the refund, so you can see how the figure was reached. Work completed is handed over to you - you do not pay for something and leave without it.

Monthly retainers and support

A retainer can be ended with 30 days' written notice from either side. You are charged for the notice period, and any full months already paid for beyond it are refunded.

What is not refundable

• Work already completed, delivered, and accepted.
• Money we have paid out on your behalf and cannot recover - domain registrations, third-party licences, paid plans, ad spend already placed.
• Time spent on a stage you asked us to complete after saying you wanted to cancel.

If we cancel

If we decide we cannot continue - for any reason, including that we are no longer the right fit - we will tell you, hand over everything completed, and refund every rupee not covered by work already done. We will not leave you without access to your own code and accounts.

How to request a refund

Email pairstack@gmail.com with the payment reference or invoice number and a line about what you want cancelled. You can also call +91-9064187639, but please follow up in writing so there is a record.

We acknowledge refund requests within 48 hours and tell you the outcome, with reasons, within 7 working days.

How long a refund takes

Once approved, refunds are issued to the original payment method through Razorpay. The money normally reaches you in 5 to 7 working days from the date we process it. The final leg depends on your bank or card issuer and is outside our control.

Refunds always go back the way the payment came in. We cannot redirect a refund to a different card, account, or person.

Failed, duplicate, or incorrect payments

If a payment fails but money leaves your account, it is usually held by your bank and released automatically, typically within 5 to 7 working days. If it does not come back, tell us with the payment reference and we will chase it with the gateway.

If you are charged twice for the same thing, or charged the wrong amount, tell us. We refund the excess in full and do not wait for you to ask twice.

Disputes and chargebacks

If you are unhappy with a charge, please raise it with us before filing a chargeback with your bank. A chargeback freezes the amount and takes weeks to resolve; an email to us usually takes a day. We would rather fix the problem than argue about it through a payment processor.

Questions and grievances

Anything about a payment, cancellation, or refund can be raised with us using the contact details below. Unresolved complaints can be escalated to the grievance contact on this page, who will respond within 30 days.